Home Depot confirmed on Monday, September 8, 2014, that its payment data systems have been breached, which could potentially impact customers using credit and debit cards at U.S. and Canadian Home Depot stores since April 2014.
Due to the amount of fraud being reported for cards used at Home Depot during that time period, the Credit Union has made the decision to proactively protect its members by reissuing Debit Cards to all affected by the breach. We will be contacting members with additional information in the next several days.
If you believe you made purchases at Home Depot during the time frame of this security breach, we strongly advise you to carefully monitor your account activity for any discrepancies or suspicious activity.
You may also choose to immediately cancel your Debit Card and request that a new one is issued. To do so, please contact us at the phone numbers below or submit a Secure Email message in PC Access with the request to cancel your card.
Should you encounter any unauthorized transactions on your card or notice unusual activity on your account, please complete the CFCU Debit Dispute form
so that we may return your funds.
Completed forms and letters of instruction can be faxed to the Operations Services department at 510-627-5032 or 510-627-5033. You may also attach the form to a Secure Email. Upon receipt, we will forward it to our Card Services department for processing.
Please note that if you are submitting a dispute due to fraudulent activity, your current Debit Card will be closed to prevent additional unauthorized transactions.
If you have additional questions, please give us a call at 510-627-5000 or toll-free 800-232-8101.