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Home Depot Payment System Breach
You must select a Personal Identification Number (PIN) for your replacement card during the activation process. Even if you prefer to reuse your existing PIN, you must go through the PIN selection process. Otherwise, your new card will not be enabled for PIN-based transactions.
Home Depot confirmed on Monday, September 8, 2014, that its payment data systems have been breached, which could potentially impact customers using credit and debit cards at U.S. and Canadian Home Depot stores since April 2014.
The Credit Union has made the decision to proactively protect its members from fraud by reissuing Debit Cards to all members affected.
If our records show that a Debit Card was used to make a purchase at Home Depot between April 1 and September 8, 2014, a new Debit Card with a new card number has been ordered for that member.
We have attempted to contact all affected members via email, mail, and/or telephone.
Click here for a list of frequently asked questions.
If you not been contacted but believe you made purchases at Home Depot during the time frame of this security breach, we strongly advise you to carefully monitor your account activity for any discrepancies or suspicious activity.
Should you encounter any unauthorized transactions on your card or notice unusual activity on your account, please complete the
CFCU Debit Dispute form
so that we may return your funds.
Completed forms and letters of instruction can be faxed to the Operations Services department at 510-627-5032 or 510-627-5033. You may also attach the form to a Secure Email. Upon receipt, we will forward it to our Card Services department for processing.
Please note that if you are submitting a dispute due to fraudulent activity, your current Debit Card will be closed to prevent additional unauthorized transactions.
If you have additional questions, please give us a call at 510-627-5000 or toll-free 800-232-8101.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.
We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.
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