Updated April 8, 2020

 

 

The wellbeing of our employees and members – physically and financially – is our foremost concern during this time.


COVID–19 and Branch Updates

We are closely monitoring reports from the Centers for Disease Control (CDC) regarding the coronavirus (COVID-19) and taking precautions to help protect the health and safety of the Credit Union family.

Because many members may want to limit public contact, we encourage you to:

  • We encourage you to use our Online Banking service or Mobile Banking app to make transfers, deposit checks, pay bills, and more
  • Locate deposit-accepting ATMs with our ATM and Branch Finder
  • Call your local branch ahead of time to schedule an appointment
  • Contact our Call Center at 800-232-8101 for assistance

 

For information regarding COVID-19, please visit the CDC Website or your local health department website.

 

Branches currently closed:
Brea
Camino Media
Covington
El Paso
El Segundo
Kern River
Midland
Oak Point
Reston 
San Francisco
San Ramon

 

Branches with reduced hours:
1600 Smith
Closes at 2:30 p.m. each Friday in April
Aramco
Closes at 2 p.m. each Friday in April
Salt Lake City
Open Mondays and Thursdays only

Branches with restricted access:
1600 Smith
Building is closed, but branch is open to CFCU and Spectrum Credit Union members. For access, please call the telephone number on the door sign when you arrive.

Houston Galleria
Building is closed, but branch is open to CFCU and Spectrum Credit Union members. For access, please call the telephone number on the door sign when you arrive.

 

Frequently Asked Questions


Relief Questions

Q. I may not be able to make my loan payment. What options are available to members?

A. We are working with members to help them avoid becoming delinquent and impacting their credit scores.

To apply for assistance and learn more about our relief programs please go to chevronfcu.org/loanhelp. Here you’ll be able to review your options and determine if you qualify. You’ll also be able to apply directly online. There’s no need to call as your online request will be placed in line in the same order as if you contacted us by phone.  

Note on Mortgages: As relief programs are announced by different states, please do not assume that you can automatically stop making payments for a period of time. You must contact us to be eligible for loan assistance.


Q. What options are available if I happen to overdraw my Checking account?

A. First, you should set up overdraft protection. When you have overdraft protection, we will automatically transfer the funds needed from your designated account sources (usually other deposit accounts or lines of credit) to cover any overdrafts, so you don’t have to worry about returned payment fees.

You may also want to sign up for Courtesy Pay, which will cover an overdraft if you inadvertently overdraw your account. Keep in mind that there is a fee involved with Courtesy Pay.

To sign up for overdraft protection, learn if you qualify for Courtesy Pay, or set up Courtesy Pay, please send us a Secure Email from within Online or Mobile Banking.

If you are looking for an extra cushion during uncertain times, a personal loan, which is currently available at a special rate of 7.90% APR,* is another option to consider.


Q. I have money locked in a Share Certificate, but I need funds now. What can I do?

A. One option is to use a Certificate Secured Loan to borrow against your Share Certificate account. When you do this, certificate funds equaling the amount of the loan are frozen from use and released when your Secured Loan is paid back. The money in the certificate continues to collect dividends, which helps offset the already low interest charged on the loan.

This allows you to avoid certificate early closure fees, which can equal 3 to 12 months of dividends depending on the original term of your Share Certificate. Learn more on our Secured Loans page.


Q. Are you participating in the U.S. Small Business Administration’s Paycheck Protection Program?

A. The Credit Union is focused on providing individual members with deposit and lending products. While we realize some of our members might be small business owners as well, we do not provide small business loans. If you have a current small business loan with another lender, you may want to discuss with them the Paycheck Protection Program or other Small Business Administration lending options.
General Questions

Q. Are my funds safe and insured at the Credit Union?

A. Your deposits are federally insured by the National Credit Union Administration to at least $250,000 per individual depositor, per account category.

The account ownership categories are single owner accounts, joint owner accounts, certain retirement accounts, and trust accounts.

You can increase your coverage by setting up different types of accounts. Visit our Share Insurance page for some examples of how coverage works. 

Visit mycreditunion.gov to learn more about Share Insurance, view more in-depth examples, and calculate your coverage with their Share Insurance Estimator.


Q: How are you protecting my privacy and my data while more staff are working from home?

A: The Credit Union's security and privacy controls over member data are working 24/7 regardless of where our employees are working. 

Through our business continuity planning, we have tested our security and privacy measures to ensure they are effective during these types of events. With this approach, we are continuing to provide secure and personalized service to our members while minimizing disruption.


Q. How can I get cash without going into a branch?

A. The first option is one of our network ATMs. During this time, we have increased our withdrawal limit to $1,000 per day.

The Credit Union belongs to several ATM networks, so you can get cash surcharge-free from thousands of machines across the country. To locate the one nearest you, use our ATM & Branch Finder or our Mobile Banking app.

When you are out doing your essential shopping, you can look for machines with any of these logos:

ATM Networks

Also, most retailers are still allowing customers to get “cash back” when you are paying for purchases with your Credit Union debit card.



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