Your Transition Guide and FAQs
We look forward to serving your financial needs, from everyday banking to major financial milestones. We hope that you will enjoy our competitive deposit and loan rates, broad range of products, and extensive Online and Mobile Banking services, plus perks such as:
- 24/7 Call Center
- Additional branches nearby
- Zelle® to safely send money to friends and family
- Account-to-Account Transfers
Below is information regarding CFCU and how the conversion of CTECU accounts onto CFCU’s systems will affect you. With your cooperation, we aim to make this transition simple and seamless.
Please don’t hesitate to stop by the branch or call CFCU at 800-232-8101 if you have any questions. We can’t wait to welcome you to the Chevron Federal Credit Union family!
Black Out Periods
Q. Will there be times when I cannot access my accounts via Digital Banking or the Audio Response System?
A. Yes. Digital Banking services and the Audio Response System will be down after June 29 at 4 p.m. Central Time. You can sign up for CFCU’s Online and Mobile Banking once conversion activities are completed on July 1.
Q. Will Bill Pay be affected?
A. Yes. The current Bill Pay service will be unavailable after June 29 at 4 p.m. Central Time. Any payments scheduled after June 29 will not be paid. Please use an alternate method for payments between June 30 and when you register for CFCU’s Online and Mobile Banking.
Q. Can I access the branch on June 30?
A. The branch will be open on June 30 until 1 p.m. Central Time. The early closure will give back-office staff time to prepare for the systems conversion later that night.
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