Your Transition Guide and FAQs
We look forward to serving your financial needs, from everyday banking to major financial milestones. We hope that you will enjoy our competitive deposit and loan rates, broad range of products, and extensive Online and Mobile Banking services, plus perks such as:
- 24/7 Call Center
- Additional branches nearby
- Zelle® to safely send money to friends and family
- Account-to-Account Transfers
Below is information regarding CFCU and how the conversion of CTECU accounts onto CFCU’s systems will affect you. With your cooperation, we aim to make this transition simple and seamless.
Please don’t hesitate to stop by the branch or call CFCU at 800-232-8101 if you have any questions. We can’t wait to welcome you to the Chevron Federal Credit Union family!
Deposits and Checking - Quick Links
- Can I still use my CTECU checks?
- How do I order my free box of CFCU checks?
- Can I still use my CTECU Visa debit card?
- Will I automatically receive a CFCU debit card?
- When can I activate my new CFCU Mastercard debit card?
- What if I don’t receive a CFCU Mastercard debit card in the mail?
- Will I need to set up a new PIN for my new debit card?
- What about bills I have automatically charged to my debit card?
- Will my direct deposits remain the same?
- What about setting up new direct deposits after the merger?
- Will my automatic payouts remain the same?
- What do I do if I have trouble with a CTECU Money Order?
- I have a 30-Month Certificate with CTECU. What will happen after the merger?
- Does CFCU offer overdraft protection?
- Will my CTECU overdraft protection coverage preferences transfer over to CFCU?
Deposits and Checking
Q. Can I still use my CTECU checks?
A. Yes. You may continue to use your CTECU checks after the merger, and any checks in route will clear against your new CFCU checking account.
We encourage you to order your free box of CFCU checks as soon as possible following the merger. Once you receive your new CFCU checks, we recommend that you destroy your CTECU checks.
Q. How do I order my free box of CFCU checks?
A. After the merger, you can call 800-232-8101 or send a Secure Email via Digital Banking to request your new checks. You will need to supply your current address and the desired starting check number.
Q. Can I still use my CTECU Visa debit card?
A. Yes. Your current CTECU Visa debit card can be used until 8 a.m. on June 30, 2023.
Please note that new CTECU Visa debit cards cannot be ordered after May 24, 2023.
Q. Will I automatically receive a CFCU debit card?
A. Any active member who has a CTECU Visa debit card and a good address on file will automatically be mailed a new CFCU Mastercard debit card. Debit cards should arrive by June 16.
Q. When can I activate my new CFCU Mastercard debit card?
A. You will be able to activate your CFCU Mastercard debit card immediately upon receiving it, but you will not be able to use it until conversion activities are complete on July 1.
Q. What if I don’t receive a CFCU Mastercard debit card in the mail?
A. If you have a current CTECU Visa debit card and do not receive a CFCU Mastercard debit card prior to June 30, please call CFCU at 800-232-8101 after June 30 to request one.
Q. Will I need to set up a new PIN for my new debit card?
A. Yes. The PINs on current CTECU cards will not automatically transfer to the CFCU cards.
Q. What about bills I have automatically charged to my debit card?
A. If you have payments automatically charged to these accounts, you will need to contact the creditor and let them know your new card number.
Q. Will my direct deposits remain the same?
A. Existing direct deposits and payroll deductions will be automatically rolled over to CFCU following the merger. You do not need to change the Routing #.
Q. What about setting up new direct deposits after the merger?
A. If you want to set up a new direct deposit after June 30, please use the CFCU Routing #321075947 and your new CFCU account (MICR) number.
Q. Will my automatic payouts remain the same?
A. Scheduled ACH transfers will not change. They will be automatically rolled over to CFCU following the merger.
Q. What do I do if I have trouble with a CTECU Money Order?
A. Please call 800-542-3590 for questions, lost money orders, or to request a refund.
Q. I have a 30-Month Certificate with CTECU. What will happen after the merger?
A. Although CFCU does not offer a 30-Month Certificate, it will remain a 30-Month Certificate at CFCU until it matures. After maturity, it will roll over to a 24-Month Certificate unless you give different instructions. You can see all of CFCU’s Certificate options and rates at chevronfcu.org/rates.
Q. Does CFCU offer overdraft protection?
A. Yes. CFCU's overdraft protection allows you to link your Member Checking account(s) to your Primary Share Savings, Sub-Savings, Money Market Savings, and/or Personal Line of Credit accounts, so funds can be transferred automatically should an overdraft occur.
Q. Will my CTECU overdraft protection coverage preferences transfer over to CFCU?
A. Yes, but only for options that meet the standards explained in the CFCU Master Account Agreement & Disclosure. CTECU members who have overdraft protection currently will have our standard overdraft protection after the merger in which CFCU may authorize and pay overdrafts for checks and other transactions made using your checking account number as well as automatic bill payments, recurring debit card transactions, and similar transactions. CFCU does not offer savings account or checking account to checking account overdraft protection.
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