How to report suspected fraudulent activity
Is there a transaction posted to your account that you do not recognize? Did you receive a call from someone claiming to be from Chevron Federal Credit Union asking for your account number, login credentials, or other details? Report it!
If you get a suspicious call or text from someone claiming to be from the Credit Union, even if the number appears to belong to the Credit Union, please call us at 800-232-8101.
Only provide sensitive information if you have called us directly, if we call in response to a wire transfer transaction you initiated online, or via Secure Email within Digital Banking.
We will not call or text you and ask you to share your account number, login credentials, or any other confidential information unless it is to authenticate a wire transfer request you initiated online.
How to Report a Lost or Stolen Card
Debit/ATM
Card
Send us a Secure Email from Online Banking or Mobile Banking, or call us:
- 800-992-3808 in the U.S.
- 614-564-3074 outside the U.S.
Credit
Card
- 866-633-9958 in the U.S.
- 701-461-1878 outside the U.S.
Protective Actions You Can Take
Set a Travel Notification
If you have upcoming travel plans, notify us at 800-232-8101 so you’ll be able to use your credit and debit cards seamlessly as you travel. For those outside the U.S., call 510-627-5000.Suspend Account
If you believe you have been a victim of fraud and you want us to temporarily suspend your account, call us at 800-232-8101. For those outside the U.S., call 510-627-5000.
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